Cancellations & refunds

Cancellation, Returns and Refund Policy

Last updated: 19 September 2026

Avenor Peptides is operated by ORYDEL LLC. This policy applies to physical products purchased from avenorpeptides.gr, not to AllPeptides digital publications. Products are supplied exclusively for laboratory research use (Research Use Only), not for human or veterinary use.

1. Cancellation before dispatch

You may cancel your order before it is handed to the carrier, without a cancellation fee. This also applies to preorders that have not been dispatched. Contact us as soon as possible with your order number. If payment has already been made, we refund the full amount for the cancelled order, including delivery charges, to the original payment method without undue delay and within 14 days of your cancellation notice.

If the order has already been dispatched, the returns procedure and, where applicable, the right of withdrawal below apply. Simply refusing delivery does not replace a clear cancellation or withdrawal notice.

2. Right of withdrawal

For consumer purchases covered by the statutory right of withdrawal, you may withdraw without giving a reason within 14 calendar days of the day you, or a third party you designate other than the carrier, receive the goods. Where goods from a single order are delivered separately, the period starts on receipt of the last item.

Send a clear statement of your decision before the deadline, by email or through our contact form. You may use the model notice at the end of this page, but it is not mandatory. Exercising this right does not require our prior approval. Send the goods back within 14 days of giving your withdrawal notice.

3. Product condition and statutory exceptions

The Research Use Only designation does not in itself remove the statutory right of withdrawal. Exceptions apply only where the specific conditions of applicable law are met, such as sealed goods unsuitable for return for health-protection or hygiene reasons that were unsealed after delivery. We do not automatically treat every product as exempt.

Handle the goods only as necessary to establish their nature, characteristics and functioning, and package them securely for return. You may be responsible for diminished value caused by handling beyond what is necessary, as provided by law. Withdrawal exceptions do not limit your rights concerning defective or incorrectly supplied goods.

4. Return costs and refunds

For a change-of-mind withdrawal, you bear the direct cost of returning the goods. For an incorrect, defective or delivery-damaged item, we cover the necessary return and replacement costs.

For a statutory withdrawal, we reimburse the payments covered by the withdrawal, including the original standard delivery cost where required, without undue delay and within 14 days of being informed. Extra charges for a delivery method more expensive than our least expensive standard option are not reimbursed. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, unless we have offered to collect them.

Refunds use the original payment method unless you expressly agree otherwise, with no refund fee charged by us. The time for the credit to appear can vary by bank or payment provider. We do not replace a refund due with store credit without your agreement.

5. Incorrect, defective or damaged goods

Tell us about the issue as soon as possible, identifying the order and affected item. Photos and batch details, where available, help our review. Depending on the circumstances and your statutory rights, remedies are provided without cost, such as replacement, a price reduction or a refund. The withdrawal deadline does not extinguish your rights concerning defective goods.

6. Contact and return procedure

Send your request to orders@avenorpeptides.com or use the contact form, including your full name, order number or other information identifying the order, and whether you are cancelling, withdrawing or reporting a product issue.

Contact us for the appropriate return address and shipping instructions. The registered office should not automatically be treated as a returns address. Contacting us for instructions is not a requirement to obtain approval before giving a withdrawal notice.

7. Model withdrawal notice

Complete and send this notice only if you wish to withdraw. You may also send any other clear statement.

To: ORYDEL LLC / Avenor Peptides, orders@avenorpeptides.com I hereby give notice that I withdraw from my contract of sale of the following goods: Order number / goods: Ordered on / received on: Full name: Address: Contact email: Date of notice: Signature (only if submitted on paper):

8. Statutory rights and business purchases

This policy does not limit rights granted by mandatory applicable law. The consumer right of withdrawal does not automatically apply to purchases made in the course of a business or profession. Those purchases are governed by the agreed terms and applicable law. The pre-dispatch cancellation option in section 1 remains available.